Diamondhead Lake is a 351 home HOA located in Dexter, Iowa. Robert "Bob" Schemmel is the community association manager responsible for managing the business side of the lake, including membership accounts, billing, violations, maintenance, and records. Robert Schemmel works for Long Branch Maintenance Corporation and recently completed his first year managing Diamondhead Lake HOA.
Before implementing Condo Control, the HOA faced several challenges:
A manual system that was time-consuming and inefficient.
Difficulty in tracking
Difficulty in tracking member information and history.
A lack of centralized information
A lack of centralized information, leading to uninformed members and disorganized meetings.
All member data, including history, notes, and previous activities, were now available in one place.
Before annual meetings, members could access all necessary documents, leading to smoother and more informed discussions.
The HOA experienced a 40% improvement in office efficiency. Tasks that previously required three to four volunteers could now be managed by a single office person.
The HOA saved an estimated four to 5 hours daily, eliminating the need for manual record-keeping and file cabinets.
By centralizing information and reducing the need for manual processes, the HOA saw a 10% reduction in office costs. This also led to quicker response times to member inquiries and a 40% reduction in transaction time for members.
With better tracking of member payments, the HOA achieved a 15% decrease in delinquent payments.
Diamondhead HOA’s results using Condo Control
Decrease in delinquent payments
Reduction in cost
Increase in efficiency
Support and Training
Condo Control's customer support, especially Rosana, played a pivotal role in helping Bob and his team familiarize themselves with the software. Through training sessions and immediate assistance, the team was able to implement and utilize the software efficiently.
Robert Schemmel highly recommends Condo Control for homeowners associations looking to centralize information, improve communication, and enhance overall efficiency. The software's features, combined with exceptional customer support, have significantly transformed the operations and member experience at Diamondhead Lake HOA.
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