Notify tenants about their request through a number of channels
All updates to requests are logged in the system
Automatic reminders ensure no request is forgotten
Log and store all requests in one location
Residents can submit requests to the system on their computer or phone. All requests can be found in once place, and management receives an email when new requests have been submitted.
Add images to support requests
A picture can say a lot. Residents can upload images to accompany their service request description to help management understand what they need help with. Service requests and images can be easily logged using our smartphone app.
Receive automatic reminders
The system helps you stay on top of all open service requests by sending automatic follow-up reminders. All updates made to a service request are also sent to the requester so they can see the progress of their request. Once a service request is closed, this information is also communicated to the requester.
Analyze service requests by running insightful reports. Requests can be broken down by type over a specified time period. This style of reporting reveals what kind of services are being requested most frequently, and when, so that management can better prepare for them. Other reports can provide insight into how long particular service requests are left open to help with efficiency analysis.
Existing Customers: Need help using this feature? please visit our Knowledge Center or Submit A Ticket