Frequently Asked Questions

While our company name is “Condo” Control, our software is used by 1000s of HOAs across North America and beyond. In fact, it’s built with the specific needs of HOAs in mind! Learn more about how Condo Control can be of service to your HOA here.

There are a few things that set Condo Control apart from other property management software platforms:

• Our product comes with an award-winning customer support team so that you aren’t ever left to figure things out on your own. We walk you through the onboarding process, provide boards and managers with a dedicated customer success manager, and have dozens of videos and guides for residents.
• The software is very modern and aesthetically pleasing. This attracts people who may be apprehensive about using software and encourages long-term use.
• We are always adding new features, and we use real client feedback to help us determine what solutions we should build next. Your community isn’t static; your management software shouldn’t be static either.

We’ve created a strong customer support system so you can get the help you need at any time. There are a series of guides on our website for residents, staff, boards and managers. You may also submit a request to our support team. A real person will get back to you. Boards and property managers have access to a community forum where they can solicit answers from other Condo Control clients. And finally, our customer success team will help clients find the most effective way to implement solutions or processes.

If your residents have a smartphone or computer, most of them will have no trouble creating a Condo Control account. For best results, residents should be instructed about how to create an account using multiple commination channels (posters, letters, lobby display, etc.).

Whether your association has under 50 units, or more than 5,000, we can accommodate your needs. Lake Linganore Association, a community with 20,000 residents, provides a good example of the difference Condo Control’s software can make for larger communities.

We offer several different pricing packages depending on the needs and size of your community. Please contact us to discuss your current challenges so we can provide an accurate quote for you.

We aim to be flexible when it comes to subscription payments. Our sales team can provide you with options

Yes, you can switch to a different subscription package. Your invoice would be prorated to reflect the subscription change. If you need to change your method of payment, simply contact your customer success manager.

We will reach out to you to let you know that a payment has not gone through. If you need to update your method of payment, you can do so by logging in to Condo Control account.

Switching platforms is painless if you’re making the switch to Condo Control. We have a team that will upload your data for you, and help you through the onboarding and setup process.

Yes. Because we are a cloud-based platform, you can use Condo Control on your phone, tablet or computer. If accessing your account from your phone or tablet, we recommend downloading the Condo Control App from either Google Play or Apple’s App Store.

We value the relationships we have with our clients, which is why we take extreme care to protect their privacy and security. We’ve taken numerous steps to ensure our software is a source of control, and not a source of concern. We encourage you to explore our Security & Privacy

The data is yours to keep, even if you end your relationship with us. You have the option of downloading the data you need from the platform, or you can pay a fee and have our team pull the data for you.

We know that getting used to something new can be difficult, but our main objective is to make property management easier, not harder for you. We guarantee that you will save time (and money) when you use Condo Control to automate and streamline day-to-day operations.

In most cases, property management software offers significant value to property managers and their clients. We strongly encourage you to do your research and ask lots of questions about how the software will help resolve your challenges and support your goals before you commit to a solution.

Yes – in fact, it’s even more advantageous to use our software when managing multiple properties! You can learn all about how Condo Control makes property portfolio management simpler here.

Yes. Our software does a lot, but you still need your team to oversee operations, help residents, and share information. Condo Control takes on grunt work so that staff can devote more time and energy to bigger issues and projects.

We understand the term “cloud-based platform” may sound daunting for some people. However, you don’t have to be tech-savvy to use Condo Control. Board members and residents have access to instructional videos, helpful resources and a support team so everyone can get the most out of our software, no matter what your skill level with technology is.

Yes. We currently support residential communities in Mexico, Central America, Australia and the Philippines.