You didn’t join your HOA board to chase payments. And yet, here you are, again, drafting reminder emails, making follow-up calls, and having conversations with neighbors who have somehow missed their dues. It’s tiresome, it eats up your time, and it has nothing to do with the reason you volunteered in the first place. What’s […]

Nearly 80 million Americans now live in HOAs, representing roughly a third of all U.S. housing stock. And that number keeps climbing. By the end of 2026, the total number of HOAs in the country is expected to approach 377,000, up from approximately 373,000 at the close of 2025. As communities grow, so do the […]

There’s a difference between deploying technology and adopting it. You can flip the switch on a perfectly functional payment portal, send out one announcement, and still find yourself staring at a pile of envelopes at the end of the month. And that’s not stubbornness on their part, but human nature. The more habitual a behavior, […]

If you manage a large community association, you know that collecting dues is an entire chain of events, from generating invoices, sending reminders, and accepting payments through multiple channels, to matching each one to the right unit, reconciling your bank, and tracking down whoever hasn’t paid once the grace period closes. Every single link in […]

Roughly 74 million Americans now live in HOA-governed communities, and homeowners increasingly expect the same frictionless digital experience for paying their dues that they get everywhere else in their lives. As a result, online payments have become a standard for most HOA communities.  These platforms give your residents personalized payment portals, automated billing reminders, and […]

QuickBooks is everywhere. Most accountants know it, and most treasurers are familiar with it, and there’s something comforting about not having to learn a new tool from scratch. That familiarity has value. It reduces onboarding friction, minimizes errors, and gives your financial records a level of structure that a spreadsheet never could. In fact, QuickBooks […]

As an HOA board, financial management sits at the heart of everything you do. And I’m not just talking about collecting assessments. I mean the full picture, from building accurate budgets, maintaining a healthy reserve fund, to producing timely financial statements, and keeping yourself accountable to the homeowners who elected you. When this breaks down, […]

As you already know, dues aren’t the whole picture. Yes, monthly or annual assessments are the backbone of your operating budget that fund landscaping, reserve contributions, shared amenity upkeep, and the day-to-day work of keeping a community running. But they’re not the only money moving through your association. There are other streams like special assessments, […]

The HOA industry collectively manages over $90 billion in annual revenue across more than 370,000 community associations in the United States. That’s a mind-blowing amount of money, and yet, 75% of associations are still running their operations on tools like spreadsheets and paper files that haven’t evolved since the 1990s. And the gap between what […]

As a board of a self-managed HOA, collecting monthly assessments is one of your primary responsibilities. Those dues fund everything, from landscaping and snow removal to building repairs and funding reserve funds. For years, the process has been straightforward: residents mail in checks, someone from the board picks them up, deposits them at the bank, […]

As a community association manager, you’re the person everyone turns to. You enforce compliance, manage budgets, coordinate vendors, oversee inspections, issue violation notices, and somehow still find time to return every resident’s call. You’re the thread that holds the community together, and when that thread gets pulled in too many directions, things start to go […]

In our webinar on communication and compliance in condo and HOA management, I kept coming back to one idea: communication is not the soft side of operations. It is operations. I think a lot of boards and managers still treat communication as a separate lane. It gets framed as a newsletter issue, a tone issue, […]

As a community association manager, you close tickets, hit SLAs, manage maintenance requests, field board calls, and somehow still show up to monthly meetings. Operationally, you’re doing exactly what you were contracted to do. And yet, residents are still unhappy. That disconnect is what I have been researching, and now I fully understand why. It’s […]

Board members step into their roles with the best intentions, ready to serve their communities. What they don’t always anticipate is the sheer volume of administrative work, from tracking down overdue assessments, documenting architectural requests, following up on covenant violations, coordinating with the vendors, and answering homeowner questions. For many HOAs, the default approach is […]

Condo communities have continued to hold their ground even as other corners of real estate have taken hits. But resilient doesn’t mean untouchable. Right now, condo managers are feeling the squeeze, from operating costs climbing, owner expectations rising, and boards asking for more transparency.  So where does that leave us? Looking inward. The smartest condo […]