Are you scaling your portfolio or just your payroll?
More condos and HOAs under management should mean more opportunity, not just more work for your team.
Built for condo and HOA management company owners and executives, this report explores revenue per door, manager capacity, margins, client retention and technology maturity. Get a practical framework for understanding where your business stands and what to focus on next.
Three findings. Bigger questions for your business.
generate more than 20% of revenue from ancillary services
Among surveyed management companies, revenue beyond base management fees is already a meaningful part of the business. Where could your existing portfolio generate more value?
communities is the most common workload per manager
But community counts alone do not account for property size, service requirements or complexity. Do you know how much additional growth your team can realistically support?
report using business intelligence or performance dashboards
Having software and having a clear view of business performance are not the same thing. Can you see where capacity, service and profitability need attention?
These findings draw on U.S. industry research from the Foundation for Community Association Research’s 2025 management-company survey of 94 respondents. Results are self-reported.
Know what to measure before your next stage of growth
Understand the value of every door
Look beyond your management fee. Explore how recurring services, administrative transactions and other ancillary revenue contribute to effective revenue per door, and how direct costs affect gross contribution.
Get a clearer picture of manager capacity
Learn which measures reveal the workload behind your condo and HOA portfolio, including doors per manager, manual touches, open work and property complexity. Use them to assess capacity without losing sight of service quality.
Bring service and retention risks into view
Explore the response, closure, escalation and aging-work measures that help leaders identify which condo and HOA clients need attention before renewal.
Evaluate technology through business outcomes
Assess where your company sits between basic recordkeeping, connected operations, performance management and AI-supported workflows. Focus on what your systems help your business accomplish, not just which features they include.
Included: a fillable executive self-assessment
Turn the report into a working discussion with your leadership team.
Record your company’s results across revenue, margin, capacity, retention, financial operations and service performance. Use the worksheet to establish your baseline, consider relevant external references and track improvement over time.
Get the Free Report
Industry context. Real workflow data. An owner’s perspective.
For condo and HOA management company owners in Canada and the U.S., the report brings together U.S. industry research, North American operator disclosures and anonymized workflow data from 4,288 active properties on the Condo Control network.
The report keeps these sources distinct and explains their methodology and limitations, so you can use the findings in the context of your own portfolio.
What should your company focus on next?
Start with a clearer picture of revenue, capacity and performance.
Download the 2026 Community Association Management Company Performance Report and use the included framework to guide your next leadership discussion.
Get the Free ReportFree · 18 pages · PDF with fillable self-assessment
