Know what needs attention and how it’s being handled
Manage voice, text and email in one inbox for resident requests, violations and follow-ups. Operations Hub gives self-managed community boards, community managers and leaders at management companies a clearer view of daily work and service performance.
Trusted by property management companies, boards, and self-managed communities across North America.
Handle resident communication from one inbox
Resident requests do not arrive through a single channel. Bring voice, text and email together so your board or management team can follow the conversation, respond and keep the next steps organized.
See where work stands and where service needs attention
Get a clearer picture of how resident communication is being handled. Use reporting to review response times, follow open conversations and identify backlogs, so you can ask the right questions and take action.
A clearer view for the people responsible for your communities
Self-managed communities
Keep the board informed and the work moving
Give your board and the people managing daily operations a shared place to coordinate resident communication. Keep open conversations and follow-up visible, so responsibilities are easier to share and the next person can pick up with the right context.
Condo and HOA management companies
Know what your managers are handling across your portfolio
Give managers one inbox to work across multiple communities, and give owners and leaders visibility into the service their teams provide. Understand what is being handled, what is waiting and where support or follow-up is needed.
Keep the conversation connected to the next step
Link resident communication with the related request, task or violation so the person following up can see the context. Respond to one resident or message multiple recipients when an update affects more people.
Resident requests
Keep questions and follow-up connected to the issue.
Violation follow-up
Manage communication about a violation alongside the related record.
Community updates
Send a targeted update to the residents who need it.
AI assistance
Spend less time sorting and more time following through
AI helps organize incoming communication and surface messages that need attention. Give the person managing the inbox a clearer starting point for deciding what to handle next.
See the inbox and reporting work together
Take a closer look at how Operations Hub brings resident communication, everyday follow-up and service reporting into one place for each community you manage.
Bring your community’s communication and follow-up into focus
See how Operations Hub can help your board or management team organize daily work and stay informed about the service residents receive.
