Background

Nobu Residences is a newly developed two-tower building with 657 units, a superintendent suite, retail components, and restaurant. The top five floors of one the towers will be a hotel. Adam Rapp has been a Property Manager for over 11 years and is currently Nobu Residences’ Senior Property Manager.

Challenges

Fee Collection

Residents would pay by cash and cheques for amounts as low as $6 for things like air filters, which increased administrative time having to go to the bank multiple times a week.

Violation Tracking

Large building size and a large resident population can lead to a high number of violations. It’s possible to lose track and minor violations can fall through the crack and become more problematic, compounded and more frequent when not addressed

Amenity Booking

Many residents were moving in simultaneously into the new buildings and constantly needed access to elevators.

Implementation

Save time and administrative fees

Online payment option provided an easy, convenient and less expensive way to process fees and payments

Violation management

Modernized the violation tracking process with all details in one place for easy tracking. Minor violations tracked and addressed preventing them from becoming bigger issues.

Self-serve amenity booking

mong other amenities residents could book for themselves, residents could also book and reserve elevators and times, so they could move in at their convenience.

Conclusion

Adam Rapp researched other property management companies and their software. He suggests you do your research too; and notes, you can choose something else but you need to take a good look at Condo Control because it's just so simple to use and it's a very powerful platform.