Background

Based in Halifax, Nova Scotia, Sonco Group Inc. expanded its property management division in 2019 to include condominium management. As the first company to implement Condo Control in Atlantic Canada, Sonco sought a platform that could streamline communication, improve transparency for boards and residents, and centralize management tasks across properties ranging from small townhouse communities to large multi-unit condominiums.

Challenges

Before adopting Condo Control, Sonco Group faced several operational and communication hurdles:

Cumbersome communication

Reliance on email chains made tracking updates and responses inefficient, especially when multiple stakeholders were involved.

Decentralized information

Important documents, bylaws, and service requests were scattered across different systems or inboxes.

Low technology adoption confidence

As the first adopter in the region, Sonco faced initial hesitation and uncertainty from staff and residents unfamiliar with the platform.

Solution

Condo Control provided Sonco Group with a comprehensive, easy-to-use solution designed to meet the needs of every property they manage.

Implementation

Resident Portal & Communication Tools

Sonco leveraged Condo Control’s centralized resident portal, which allowed owners and residents to submit requests, view updates, and access documents anytime, improving response times and transparency.

Service Request Module

The module allows both managers and residents to track maintenance issues from submission to completion. Managers could assign, monitor, and report on requests efficiently, while residents appreciated the visibility into progress and outcomes.

Library Module

Provided 24/7 access to essential documents like bylaws, budgets, and declarations. This became especially useful for owners selling units or referencing community rules, reducing administrative calls and emails.

Survey Feature

Sonco used the survey feature to collect feedback efficiently, achieving an impressive 75% response rate in one community, particularly notable given the large number of out-of-town owners. This tool empowered boards to make informed decisions backed by strong owner participation.

Customization & Reporting

Condo Control’s flexibility allows Sonco to tailor reporting for each community. From rental tracking to detailed service summaries, reports were easily adapted to meet each board’s unique requirements.

Education & Adoption Initiatives

To ensure strong adoption, Sonco hosted live demos, short webinars, and one-on-one sessions, particularly helpful for older demographics (75+). These efforts drove a 70–80% overall adoption rate, reinforcing engagement across all properties.

The implementation of Condo Control led to measurable improvements in Sonco Group’s operations:

Conclusion

Sonco Group’s collaboration with Condo Control marked a major step forward in modernizing condo management in Atlantic Canada. Through user-friendly features, tailored reporting, and proactive education, Sonco created a seamless digital experience for both residents and boards. Their success underscores how intuitive technology, when paired with strong adoption strategies, can elevate property management to new levels of efficiency and satisfaction.