In our webinar on communication and compliance in condo and HOA management, I kept coming back to one idea: communication is not the soft side of operations. It is operations. I think a lot of boards and managers still treat communication as a separate lane. It gets framed as a newsletter issue, a tone issue, […]

As a community association manager, you close tickets, hit SLAs, manage maintenance requests, field board calls, and somehow still show up to monthly meetings. Operationally, you’re doing exactly what you were contracted to do. And yet, residents are still unhappy. That disconnect is what I have been researching, and now I fully understand why. It’s […]

Is there anything more intimidating than new software? For many learning and engaging with new software is a challenge. This is why HOAs need to improve HOA resident portal adoption so that residents can have their best community living experience possible.     Table of contents     Technology experts say new software adoption behavior typically follows […]

Effective communication sounds like it should be instinctive. But those who manage or work for HOAs know this is not the case. 

HOA newsletters can be shared physically or digitally, making them suitable for all homeowners. Find out how you can attract loyal followers.

Templates can increase the frequency of communication, and create more consistency for condo and HOA communities.

“Am I doing this right?” HOA and condo board members are responsible for distributing key documents to members of their community, but many members haven’t been taught how to create a budget or proxy voting form. Building important documents from scratch can be perplexing, not to mention time-consuming, which is why we’ve designed and published […]

While it’s hard to get your entire community excited about meetings, there are some steps you can take to boost owner turnout.

Download our HOA newsletter template, make it your own, and use it to share the most important and exciting things with your homeowners.

There are many reasons why condo and HOA communities are turning to digital document storage, but the driving factors are cost, convenience and efficiency.

HOA welcome packets can help new owners feel more at home, but there’s much more to a good packet than a nice letter and list of rules. Welcome packets allow associations to showcase the best of the development, including amenities and perks of living in the community, while creating a positive experience and making expectations […]

Some HOAs may be skeptical about launching or reviving a newsletter. “No one reads it.” “It’s too much work.” “We can’t afford it.” We’ve heard all of these concerns before, and they are valid points. But, a well-written, well-designed newsletter can be both affordable and engaging. This article aims to give you some original ideas […]

When a dishwasher breaks, or a leak is discovered, condo corporations and HOAs usually have to figure out who should be responsible for making the repair. If the property is rented, then the landlord or owner is generally responsible for fixing the problem. If a resident has purchased the home, then they are likely responsible […]

At its simplest, an HOA is a governing structure for a planned community. It takes care of certain items, in exchange for a fee, and maintains the atmosphere and value of the community.An HOA also creates CC&Rs, bylaws, and rules and regulations that homeowners need to abide by. Rules are different for every community, but some common rules address […]

Property managers have an endless list of responsibilities to take care of. From marketing their client’s property to working with board members to enforce rules, to scheduling maintenance repairs, a property manager doesn’t have much time to waste.There’s a lot of paperwork that comes with managing a condo or HOA association, which ironically, takes up […]