Customer Stories: Diamondhead Lake HOA
Reducing delinquent payments and costs with Condo Control
Published on
October 19, 2023
Background
Diamondhead Lake is a 351 home HOA located in Dexter, Iowa. Robert "Bob" Schemmel is the community association manager responsible for managing the business side of the lake, including membership accounts, billing, violations, maintenance, and records. Robert Schemmel works for Long Branch Maintenance Corporation and recently completed his first year managing Diamondhead Lake HOA.
Challenges
Time consuming
A manual system that was time-consuming and inefficient.
Difficulty in tracking
Difficulty in tracking member information and history.
A lack of centralized information
A lack of centralized information, leading to uninformed members and disorganized meetings.
“
Condo Control works great at centralizing information, also good at membership notes, records. We've had success in many different areas and I know we're just probably 30% through the strong use of Condo Control. It's really a strong tool for managing a homeowners association.
Robert Schemmel
Community Association Manager, Diamondhead Lake HOA
Implementation
Centralized Information
All member data, including history, notes, and previous activities, were now available in one place.
Improved Communication
Before annual meetings, members could access all necessary documents, leading to smoother and more informed discussions.
Increased Efficiency
The HOA experienced a 40% improvement in office efficiency. Tasks that previously required three to four volunteers could now be managed by a single office person.
Time Savings
The HOA saved an estimated four to 5 hours daily, eliminating the need for manual record-keeping and file cabinets.
Cost Reduction
By centralizing information and reducing the need for manual processes, the HOA saw a 10% reduction in office costs. This also led to quicker response times to member inquiries and a 40% reduction in transaction time for members.
Diamondhead HOA’s results using Condo Control
15%
Decrease in delinquent payments
10%
Reduction in cost
40%
Increase in efficiency
5hr/daily
Time saved
Conclusion
Robert Schemmel highly recommends Condo Control for homeowners associations looking to centralize information, improve communication, and enhance overall efficiency. The software's features, combined with exceptional customer support, have significantly transformed the operations and member experience at Diamondhead Lake HOA. Condo Control's customer support, especially Rosana, played a pivotal role in helping Bob and his team familiarize themselves with the software. Through training sessions and immediate assistance, the team was able to implement and utilize the software efficiently.
