Background

Verve Residences Condominium Corporation is a 1,017 unit high rise community in the Philippines. The Board and property management team set out to streamline operations and reduce paperwork across service requests, announcements, amenity booking, and visitor verification. Property Manager Elaine Villarama led day to day implementation and adoption. Many unit owners are OFWs or live outside Metro Manila, so mobile access and clear communication were priorities.

Challenges

Keeping complete, up-to-date records was a taxing process

Before digitization, the team relied on manual paper tracking, email, and spreadsheets. Routing, follow-ups, and reporting took more time than they should have.

Documents and updates were hard to access

Without a central hub staff had to compile reports and verify details that should have been visible at a glance.

Service requests arrived from multiple sources

Walk-ins, calls, and emails produced workload spikes and made prioritization difficult. There was no single tracking system. Residents often lined up at the admin office to submit requests or bookings.

Limited communication reach and speed

The team needed faster, trackable announcements for typhoons, earthquakes, and power interruptions or brownouts, and a better way to engage OFW and absentee owners across time zones.

Solution

Verve implemented Condo Control to centralize day-to-day operations. They chose the platform for its user-friendly interface, configurable workflows, and especially its service request tracking. Condo Control was the only platform they pursued for this digitization effort. From launch, operations moved from manual to digital with fewer walk-ins, fewer emails, and less paper handling.

Implementation

Condo Control was adopted across functions to optimize the following workflows.

Transfer data to Condo Control

Requests and records are logged and time-stamped in one place. Staff can prioritize and close issues faster, and reports that once took hours now generate in minutes with a single click.

Structured processes

All service requests flow through one queue. Managers see status changes instantly and handle more requests per day. Average response and resolution times improved by 30 to 40 percent.

Two-way flow of information

Announcements inform residents quickly, including typhoon, earthquake, and power interruption or brownout updates. Amenity booking moved from paper to in-app reservations that auto-populate the amenity calendar. At the lobby, guards verify bookings at check-in from the calendar. Concierge confirms visitors inside the visitor module, which replaced most phone and email back and forth. Parcel management and online payments are not yet active. Residents no longer need to line up at the admin office for bookings or service requests.

Verve Residences results through Condo Control

Conclusion

With Condo Control, Verve Residences centralized operations, reduced walk-ins and calls, and accelerated service delivery. Communication improved for both on-site and absentee owners. The team plans to keep building adoption and expand module usage to drive more value over time.