Background

Simco Management, a seasoned property management company that manages over 21,000 doors, has been a prominent figure in the property management industry. With a commitment to professional, hands-on services, Simco has continually sought innovative solutions to enhance their operational efficiency and client satisfaction.

Challenges

As Simco Management expanded its portfolio, the company faced the challenge of managing increased workloads without proportionally growing its staff. Additionally, Simco aimed to differentiate itself in a competitive market and provide added value to attract new clients.

Solution

Simco Management integrated Condo Control, a comprehensive property management software, into their operations. This platform was selected for its ability to streamline communication, track projects, and manage service requests efficiently.

Implementation

Condo Control was adopted across various departments within Simco, each utilizing the software's features to optimize their specific workflows:

Management

The software provided a centralized system for tracking project progress and addressing board concerns, enhancing accountability and transparency.

Property Managers

Initially overwhelmed by multiple communication channels, managers were trained to centralize their responses within Condo Control, reducing duplication and improving response times.

Administrative Staff

The automation of routine tasks, such as issuing infraction and arrears letters, significantly reduced the time required for these activities.

Simco Management Results Through Condo Control

Increased Efficiency

Despite a 50% increase in work orders, the administrative department maintained the same staffing levels, handling up to 2,300 work orders monthly, up from 1,500.

Cost Savings

Streamlined processes and reduced need for additional staff led to significant cost savings. Increasing doors managed by 4,000 while only adding 15 new property managers.

Enhanced Client Acquisition

Condo Control became a key selling point for Simco, distinguishing them as a tech-savvy, efficient management option for potential clients. Simco's added over 4,000 units to their portfolio, bringing their total properties under management to over 21,000.

Client Satisfaction

Resident engagement improved, and while satisfaction depended on the outcome of requests, the ease of use of Condo Control was a positive factor.

Risk Mitigation

The software aided in ensuring compliance with regulations and protocols, reducing the risk of legal issues.

Conclusion

The strategic implementation of Condo Control by Simco Management has been a game-changer, enabling them to achieve a 21% growth in units managed while maintaining a lean operational structure with the same level of administrative staff. This case study exemplifies how technology can be a powerful catalyst for growth, allowing companies to scale rapidly without corresponding cost increases, thereby enhancing their competitive edge and profitability.