Background

At the luxury condominium community of Pears on the Avenue, managed by Forest Hill Kipling, Senior Property Manager Sheldon Dannis sought a more effective way to handle administrative tasks, amenity bookings, and resident communication. Managing all administrative and property operations alone, Sheldon needed a system that could streamline communication and automate time-consuming manual processes. By implementing Condo Control, Pears on the Avenue transformed how information is shared, amenities are managed, and residents engage with the building.

Challenges

Before adopting Condo Control, Pears on the Avenue faced several operational inefficiencies:

Manual Communication

Building-wide and unit-specific notices were sent via paper or individual emails, creating delays and additional work.

Cumbersome Amenity Bookings

Residents booked amenities on paper, paid with checks, and required staff involvement for scheduling and payment collection.

High Administrative Burden

Without an administrator, Sheldon managed all communications, bookings, and notices manually taking valuable time away from higher-level management needs.

Solution

Condo Control provides a streamlined platform that simplifies daily operations and resident engagement.

Implementation

Digital Communication

Notices for maintenance, fire safety, and building updates are now sent instantly to residents through Condo Control. Grouped messaging capabilities allow Sheldon to target specific units or ownership types, improving clarity and efficiency.

Online Amenity Bookings

Residents can easily view amenity availability, book online, and pay securely through Stripe, eliminating the need for paper checks or in-person visits.

Seamless Management Tools

With all communications and booking data stored in one place, Sheldon can quickly access historical notices or amenity records for reference or compliance purposes.

Dedicated Support

Condo Control’s support team, provided hands-on assistance with Stripe integration, amenity setup, and reconciliation, helping streamline financial management.

Results

Since implementing Condo Control, Pears on the Avenue has experienced tangible improvements across several areas:

Conclusion

The partnership between Pears on the Avenue and Condo Control demonstrates the powerful impact of adopting an all-in-one condo management platform. By digitizing communication, bookings, and payments, the property improved efficiency, reduced costs, and strengthened resident relationships—all while making day-to-day management more seamless.