Customer Stories: Park Square Condominium
Park Square Condominium Streamlines Communication and Operations with Condo Control
Published on
October 16, 2025
Background
Located in Houston, Texas, Park Square Condominium is a 22-story high-rise community home to 118 residences. Led by President Bill Turney, the condominium sought to modernize its communication systems, streamline amenity and service request management, and enhance document organization. By implementing Condo Control, Park Square was able to automate its most time-consuming processes and provide residents with a more connected and transparent living experience.
Challenges
Manual communication
Notices and updates were physically printed, enveloped, and hand-delivered to all 118 units, taking several hours each time.
Limited transparency
Service requests and amenity bookings were tracked on paper, often leading to confusion, double bookings, or missing records.
Disorganized documentation
Decades of records were stored in boxes without a structured retention system, leading to lost information and limited owner access.
Aging demographic
Many residents were less comfortable with technology, making ease of use and mobile access essential.
“
Before Condo Control, it took three to four hours to communicate with residents, now it takes 20 seconds. The system has modernized how we operate, improved communication, and made life easier for both management and residents.
Bill Turney
President, Park Square Condominium
Implementation
Condo Control provided Park Square with a complete digital transformation
Improved Communication
The announcements and messaging tools enabled management to send instant updates to all residents within seconds, replacing the hours once spent on manual distribution.
Amenity and Service Request Management
The community now uses Condo Control’s Amenity Booking and Service Request features, allowing residents to easily reserve spaces, log requests, and track progress online or through the mobile app.
Document Management and Retention
Using the File Library feature, Park Square organized its digital archives and began building a robust, transparent system of record, ensuring easy access to governing documents and board materials.
Mobile App Adoption
The intuitive mobile app simplifies access for residents, enabling quick calls or emails to management, front desk, or other residents with one tap, adding an extra layer of convenience and security.
Results
The adoption of Condo Control has generated measurable improvements across operations:
Time Savings
Communication time reduced from hours to seconds, freeing staff to focus on higher-value tasks.
Operational Efficiency
Automated service requests and amenity reservations reduced administrative workload and improved response times.
Transparency & Accessibility
Residents can now view meeting dates, announcements, and documents instantly from any device.
Modernized Community Image
Park Square launched a new website integrated with Condo Control, improving its digital presence and appealing to prospective buyers.
Increased Buyer Confidence
Realtors and buyers were impressed by the community’s long-range plan, available through Condo Control, helping the building stand out in Houston’s competitive market.
Conclusion
By digitizing communication, service management, and record-keeping, Park Square Condominium has redefined efficiency and resident engagement. Condo Control’s platform not only reduced administrative strain but also strengthened the sense of community and transparency within the building. This partnership showcases how a modern, intuitive management system can help high-rise communities like Park Square operate more effectively, enhance owner satisfaction, and remain competitive in a dynamic real estate market.
