In our webinar on communication and compliance in condo and HOA management, I kept coming back to one idea: communication is not the soft side of operations. It is operations. I think a lot of boards and managers still treat communication as a separate lane. It gets framed as a newsletter issue, a tone issue, […]

As a community association manager, you close tickets, hit SLAs, manage maintenance requests, field board calls, and somehow still show up to monthly meetings. Operationally, you’re doing exactly what you were contracted to do. And yet, residents are still unhappy. That disconnect is what I have been researching, and now I fully understand why. It’s […]

Being on an HOA board isn’t what it used to be. What was once a manageable role has evolved into something far more demanding. Board members nowadays face rising expenses that need more professional budgeting, tighter regulations, higher homeowner expectations, and communities that are more complex.  Don’t forget that most board members are volunteers. They […]

I have worked with many community associations to know how much homeowners feel confused about who has the answer to their questions. Sometimes, even the board doesn’t know whether it’s the one to answer or it’s the CAM. Let me clear this up for you. Think of your HOA board like a city council, while […]

Email remains the most used form of communication on the planet. Approximately 376 billion emails are sent globally each day, demonstrating just how much we rely on this communication channel now. While instant messaging, SMS and other communication channels are fast and easy to use, most of us still prefer to type out an email when we […]

An email policy explains why a corporation or association uses email as a method of communication, and how email accounts should be used.

An HOA website acts as a secure platform for sharing and receiving essential information like announcements, forms, directories and more. 

While every condo and HOA member has the right to receive documents and notices by mail or personal delivery, many of the items that an association mails out can be delivered electronically.     Download our free electronic communications consent form     If you think some of your members would prefer receiving notices or reports online, […]

Should we go with this, or should we go with that? The decision-making process for HOA Board Members is serious business. After all, running an HOA is a business which can experience financial gains and losses, like any other business. Decisions made by an HOA Board greatly impact community members lifestyles as well, especially in […]

Every homeowners association must hold at least a few meetings throughout the year. It’s true that these meetings are not something most members look forward to. However, when organized well, meetings can be productive, educational, and even rewarding. If you’re not very familiar with the structure and purpose of HOA meetings, this article can help you gain […]

There is one prevailing issue that communities bring to us. Regardless of their size, location or demographics, communication seems to be the roadblock they just can’t navigate. The good news is that most communities do find ways to improve communication using more deliberate communication strategies, and simple communication software.  If your community is struggling to […]

Is there anything more intimidating than new software? For many learning and engaging with new software is a challenge. This is why HOAs need to improve HOA resident portal adoption so that residents can have their best community living experience possible.     Table of contents     Technology experts say new software adoption behavior typically follows […]

Effective communication sounds like it should be instinctive. But those who manage or work for HOAs know this is not the case. 

When it comes to condo or HOA affairs, should members have their own website to conduct business, pay bills and find information?

If you are going to write a letter to your condo/HOA board or manager, make sure it is purposeful, professional and clear.