Support metrics
Fast answers. Fewer headaches. Happier communities.
We publish our support performance so boards and property managers know exactly what to expect.
Get a demoSupport metrics (last 12 months)
Median time to first response
6.5 minutes
Median time to full resolution
14.9 hours
Customer support rating
G2: 94%
Capterra: 9.6/10
Coverage & channels
Who we support: Residents, Boards, Property Managers
Channels
Phone, email, live video
Self-serve
Videos & documentation
Human Support
9 AM - 8 PM
Built-in AI support
24/7
Success is in our numbers
Based on verified customer ratings from G2 and Capterra
- 98% Quality of Support
- 99% Ease of Setup
- 97% Value for Money
- 99.9% Uptime
What this means for communities
Rapid triage
Most questions get a first reply in minutes, not hours.
High first‑touch resolution
More issues resolved on the spot, fewer back-and-forth threads.
Reduced load on managers
Our team handles resident inquiries from 9 AM – 8 PM, so managers can stay focused on operations.
Always on help
AI support backs you up 24/7 for quick answers after hours.
FAQs
Everything you Need to know
Residents, board members, and property managers—each with tailored help and resources.
Our team handles resident inquiries 9:00 AM–8:00 PM. Outside those hours, our AI assistant is available 24/7.
Phone, email, and live video, plus comprehensive videos and documentation.
Yes. We document common scenarios and escalate seamlessly when specialized assistance is needed.
