Background
The 3150 Condominium Association is a high-rise building with 204 units previously operated without comprehensive management software. Their operations relied heavily on paper-based methods, including manual door drops for notifications and front-desk-managed amenity bookings. Jeff Gwilliam, previously a member of the technology committee and now the Board President, highlights the need for an effective solution to streamline these processes.
"Switching to Condo Control marked a turning point for our association, offering us the autonomy and stability we desperately needed. It's more than just a software solution; it's our step towards full ownership of our community's management, ensuring continuity and efficiency regardless of external changes or turnovers. This has been a game-changer for us in terms of resident satisfaction and operational control."
Jeff Gwilliam
Board President, 3150 Condominium Association
Challenges
Lack of Efficient Management Software:
The absence of an integrated management system led to inefficient operations and administrative challenges.
Paper-Based Operations
Reliance on manual processes for notifications and amenity bookings was time-consuming and resource-intensive.
Inadequate Communication Tools
The existing resident portal was underutilized and not user-friendly, making it difficult for owners to access important documents and information.
Inefficient Package Handling
With over 100 packages received daily, manual logging and notification were time-consuming and error-prone.
Amenity Booking Inconveniences
Residents had to physically visit or call the front desk to book amenities, leading to inefficiencies and potential booking conflicts.
Solutions Implemented with Condo Control
Digital Transition
Introduction of Condo Control to replace paper-based systems and centralize management operations.
Online Amenity Booking
Transitioned to an online system for amenity reservations, making the process more efficient and accessible to residents via the web or mobile app.
Package Tracking System
Implemented a digital package tracking and scanning system, significantly reducing the time spent managing parcel deliveries.
Improved Communication Channels
Enhanced communication with residents through the software, making critical information and documents easily accessible.
Staff Training and Support
Provided necessary training to staff members for adapting to the new digital systems.
3150 Condominium Association Results Through Condo Control
30%
Reduction in staff time spent on package management
25%
Increase in overall staff productivity
20%
Reduction in administrative workload related to amenity bookings
80%
Upticks of units in the condominium using the online platform usage
Conclusion
The implementation of Condo Control at 3150 Condominium Association demonstrates a significant improvement in operational efficiency, communication, and resident satisfaction, establishing a model for other high-rise condominiums to follow. Although Some hiccups were encountered during the implementation process, particularly in implementing the valet parking module, 3150 Condominium Association was able to customize Condo Control to their unique needs.
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