Customer Stories: 3150 Condominium Association

Enhancing front desk efficiency and operations in a high-rise condominium

 

Published on

January 10, 2024

Background

The 3150 Condominium Association is a high-rise building with 204 units previously operated without comprehensive management software. Their operations relied heavily on paper-based methods, including manual door drops for notifications and front-desk-managed amenity bookings. Jeff Gwilliam, previously a member of the technology committee and now the Board President, highlights the need for an effective solution to streamline these processes.

Challenges

Lack of Efficient Management Software

The absence of an integrated management system led to inefficient operations and administrative challenges.

Paper-Based Operations

Reliance on manual processes for notifications and amenity bookings was time-consuming and resource-intensive.

Inadequate Communication Tools

The existing resident portal was underutilized and not user-friendly, making it difficult for owners to access important documents and information.

Inefficient Package Handling

With over 100 packages received daily, manual logging and notification were time-consuming and error-prone.

Amenity Booking Inconveniences

Residents had to physically visit or call the front desk to book amenities, leading to inefficiencies and potential booking conflicts.

Switching to Condo Control marked a turning point for our association, offering us the autonomy and stability we desperately needed. It's more than just a software solution. This has been a game-changer for us in terms of resident satisfaction and operational control.

Jeff Gwilliam

Board President, 3150 Condominium Association

Implementation

Digital Transition

Introduction of Condo Control to replace paper-based systems and centralize management operations.

Online Amenity Booking

Transitioned to an online system for amenity reservations, making the process more efficient and accessible to residents via the web or mobile app.

Package Tracking System

Implemented a digital package tracking and scanning system, significantly reducing the time spent managing parcel deliveries.

Improved Communication Channels

Enhanced communication with residents through the software, making critical information and documents easily accessible.

Staff Training and Support

Provided necessary training to staff members for adapting to the new digital systems.

3150 Condominium Association Results Through Condo Control

30%

Reduction in staff time spent on package management

25%

Increase in overall staff productivity

20%

Reduction in administrative workload related to amenity bookings

80%

Upticks of units in the condominium using the online platform usage

Conclusion

The implementation of Condo Control at 3150 Condominium Association demonstrates a significant improvement in operational efficiency, communication, and resident satisfaction, establishing a model for other high-rise condominiums to follow. Although Some hiccups were encountered during the implementation process, particularly in implementing the valet parking module, 3150 Condominium Association was able to customize Condo Control to their unique needs.

Time is money. Save both.

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